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| Make public folders available offline in Outlook 2002 |
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If you or your users work with Exchange Server public folders quite a bit, it’s likely that at some point they will want those public folders available offline in case the server goes down or they are disconnected from the network. Making the folders available offline creates a cached copy on the user’s local hard disk so they can continue to work with the folder, reading and posting messages or documents, even while offline. Outlook then synchronizes the changes the next time the user connects to the server.
Before Outlook can synchronize folders for offline use, you must configure an offline store (OST) file:
1. Open the profile and open the properties for the Exchange Server account.
2. Click More Settings, then click Advanced.
3. Click Offline Folder File Settings, specify an OST file, and click OK. Close the remaining dialog boxes and close the profile properties.
4. Restart Outlook and perform a send/receive with the Exchange Server account to synchronize the mailbox with the OST.
Synchronizing the public folders for offline use requires that you add the public folders in a send/receive group. First, you need to add the public folders to your Favorites:
1. Pin open the folder list and expand the Public Folders branch.
2. Locate the folder under the All Public Folders branch, right-click the folder, and choose Add To Favorites. Click Add in the resulting dialog box.
3. Choose Tools, Send/Receive Settings, Define Send/Receive Groups.
4. Select a group and click Edit.
5. Select the Exchange Server account, scroll through the folder list, and expand Public Folders\ Favorites.
6. Place a check beside each public folder you want synchronized for offline use, then click OK, Close.
7. Perform a send/receive with the specified group to synchronize the public folder(s).
The most common problem users will run across when trying to use public folders offline is that they forget to perform a send/receive before going offline. Without a send/receive, no synchronization takes place and the public folders are not available. |
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